Last Updated: September 6, 2026

At Adventure Gadgets BD, we want you to receive the correct product in good condition. If you receive a damaged, defective, incorrect, or incomplete product, we will work with you to resolve the issue in accordance with this Return & Refund Policy and applicable laws and regulations of Bangladesh.

This policy should be read together with our Terms & Conditions and Privacy Policy.

1. When Can You Request a Return?

You may request a return or replacement if the product delivered to you is:

  • Damaged during delivery;
  • Defective or not functioning as described;
  • Different from the product you ordered;
  • Missing essential parts or accessories;
  • Significantly different from the description provided on our website; or
  • Otherwise eligible for return under applicable law or the specific product’s stated return/warranty terms.

A return request should be submitted as soon as possible after receiving the product.

For damaged, defective, incorrect, or incomplete products, we recommend contacting us within 48 hours  of delivery and keep an unboxing video. So that we can investigate and process the request efficiently.

Nothing in this policy is intended to restrict any mandatory rights or remedies available to consumers under applicable laws of Bangladesh.

2. Conditions for Return

To be eligible for a return, the product should, where applicable:

  • Be in its original condition;
  • Include the original packaging;
  • Include all accessories, manuals, warranty cards, tags, and other items supplied with the product;
  • Include the original invoice/order information;
  • Not have been intentionally damaged or misused by the customer.

For electronic gadgets and other products where testing is necessary to identify a defect, reasonable testing of the product will not by itself prevent a legitimate return or warranty claim.

Products that have been damaged through misuse, unauthorized modification, improper installation, accidents, or failure to follow manufacturer instructions may not qualify for a return and may instead be handled under the applicable warranty terms.

3. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us in 48 hours after delivery..

After verification, we may:

  1. Arrange collection of the incorrect product;
  2. Send the correct product; or
  3. Provide an appropriate refund if replacement is unavailable or otherwise appropriate.

Where the wrong product was supplied due to our error, we will not charge you a return delivery fee for correcting the error.

4. Damaged Product

If your package or product appears damaged when delivered, please inspect it as soon as reasonably possible.

If possible, take photographs or video of:

  • The outer packaging;
  • Shipping label;
  • Product packaging;
  • The damaged product; and
  • Any visible damage.

Please contact us with your order number and supporting information.

We may request photographs or video to help us investigate the issue with our delivery partner or supplier.

5. Defective or Non-Functional Product

If a product does not work properly or appears to have a manufacturing defect, please contact us.

We may ask you to perform reasonable troubleshooting steps before approving a return.

Depending on the product and circumstances, the resolution may include:

  • Replacement;
  • Repair under warranty;
  • Refund; or
  • Another appropriate remedy.

If the product is covered by a manufacturer’s warranty, the warranty terms may apply.

6. Missing Accessories or Incomplete Orders

If an item or essential accessory that was supposed to be included with your order is missing, please notify us as soon as possible.

After verification, we may arrange delivery of the missing item or provide another appropriate resolution.

7. Change-of-Mind Returns

For products that are not defective, damaged, incorrect, or otherwise eligible for return, a return based solely on a change of mind may not be available unless we expressly offer such an option for that particular product.

Where a product is specifically marked as eligible for change-of-mind return, the product must normally be unused and returned with its original packaging and accessories.

Any applicable return delivery costs will be communicated before the return is processed.

8. Products That May Not Be Eligible for Change-of-Mind Returns

Due to their nature, certain products may not be eligible for change-of-mind returns, including products that:

  • Have been used or activated;
  • Have been damaged after delivery;
  • Are personalized or specially ordered;
  • Are sold as non-returnable products;
  • Have been opened where opening affects hygiene, safety, or resale eligibility; or
  • Cannot reasonably be resold after use.

This restriction does not remove any rights a customer may have in relation to products that are defective, damaged, incorrect, counterfeit, or otherwise not as represented.

9. Warranty Claims

Some products sold by Adventure Gadgets BD may come with a manufacturer’s or seller’s warranty.

If your product develops a problem after the normal return period, please check whether it is covered by the applicable warranty.

Warranty claims may require:

  • The original invoice;
  • Order number;
  • Warranty card, where applicable;
  • Product serial number;
  • Photographs or video; and/or
  • Physical inspection of the product.

Warranty coverage does not normally include damage caused by misuse, accidents, unauthorized repairs or modifications, liquid damage where the product is not designed to withstand it, or normal wear and tear.

The specific warranty terms applicable to a product will take priority where they provide additional rights or obligations.

10. How to Request a Return

To request a return, contact our customer support team using the contact information provided on our website.

Please provide:

  • Order number;
  • Customer name;
  • Phone number;
  • Product name;
  • Reason for the return;
  • Description of the issue; and
  • Photographs or video where relevant.

Our team may review the request and provide further instructions.

Please do not send a product back to us before receiving return instructions from Adventure Gadgets BD.

11. Return Inspection

Once we receive a returned product, we may inspect it to determine:

  • Whether the reported issue exists;
  • Whether the product corresponds to the relevant order;
  • Whether the issue is covered by this policy or warranty;
  • Whether the product has been damaged through misuse; and
  • What resolution is appropriate.

Inspection may take additional time depending on the product and the nature of the complaint.

12. Replacement

Where a replacement is approved, we will make reasonable efforts to provide the same product.

If the same product is unavailable, we may discuss an alternative product or refund with you, as appropriate.

Replacement availability may depend on stock and supplier availability.

13. Refunds

If a refund is approved, the refund will normally cover the amount applicable to the returned product.

Where the return is due to our error, such as delivery of an incorrect, defective, or materially damaged product, any applicable delivery/return costs may also be considered as part of the resolution.

For customer-initiated returns that are not caused by a product defect, damage, or our error, any applicable delivery or return costs will be communicated to the customer before processing.

14. Refund Method

Where reasonably possible, refunds will be made using the same payment method used for the original purchase.

Depending on the payment method and circumstances, we may require additional information to process the refund.

For Cash on Delivery orders, we may request appropriate bank, mobile financial service, or other payment details necessary to issue the refund.

We will not ask you to provide passwords, PINs, OTPs, or other confidential authentication information for the purpose of processing a refund.

15. Refund Processing Time

Once a refund has been approved, we will initiate the refund within the applicable timeframe required by law, the relevant payment service provider, or our stated refund procedure.

The actual time for the money to reach your account may depend on the payment gateway, bank, mobile financial service provider, or other payment service involved.

Where a refund is delayed due to a third-party payment provider, we will provide reasonable assistance in following up on the transaction.

16. Order Cancellation Before Dispatch

If you want to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.

If the order has already been dispatched, cancellation may no longer be possible and the matter may instead be handled according to the applicable return procedure.

Any refund for an approved cancellation will be processed through the applicable payment method and subject to applicable law.

17. Refusal of a Return

We may refuse a return request where, after reasonable inspection, we determine that:

  • The product is not the product supplied by us;
  • The product has been intentionally or negligently damaged after delivery;
  • The claimed defect does not exist;
  • The issue resulted from misuse or unauthorized modification;
  • The product is outside the applicable return/warranty period; or
  • The requested return does not meet the applicable conditions.

However, no provision of this policy is intended to exclude or restrict any mandatory consumer rights or remedies provided by the laws of Bangladesh.

18. Customer Complaints

If you are dissatisfied with a return, replacement, or refund decision, please contact our customer support team so that we can review the matter.

We aim to resolve legitimate customer complaints fairly and promptly.

If a dispute cannot be resolved directly with us, customers may seek remedies available under applicable laws and regulations of Bangladesh, including applicable consumer-protection mechanisms.

19. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspected fraudulent, dishonest, or abusive return claims.

Examples may include:

  • Returning a different product;
  • Deliberately damaging a product;
  • Making repeated false claims;
  • Attempting to obtain a refund without returning the relevant product; or
  • Providing fraudulent evidence.

Where appropriate, we may take action permitted by applicable law.

20. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws and regulations.

The latest version will always be published on this page, together with the date of the most recent update.

21. Applicable Law

This Return & Refund Policy shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh, including applicable consumer-protection and digital-commerce requirements.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

22. Contact Us

For return, replacement, refund, or warranty-related requests, please contact:

Adventure Gadgets BD

Website: adventuregadgetsbd.com

Email: support@adventuregadgetsbd.com

Phone: 01791158815

Business Address: Old Bus Stand, Munshiganj Sadar, Munshiganj.

Customer Support Hours: 10.00AM to 8.00PM