Last Updated: September 6, 2026

At Adventure Gadgets BD, we aim to provide reliable products and a transparent after-sales experience.

This Warranty Policy explains the warranty coverage available for eligible products purchased from Adventure Gadgets BD. It should be read together with our Terms & Conditions and Return & Refund Policy.

This policy does not limit or exclude any mandatory rights or remedies available to consumers under applicable laws and regulations of Bangladesh.

1. Warranty Coverage

Warranty coverage depends on the individual product.

Where a product comes with a warranty, the applicable warranty period will be stated on the:

  • Product page;
  • Product packaging;
  • Invoice;
  • Warranty card; or
  • Other documentation provided with the product.

Unless specifically stated otherwise, products are not automatically covered by a warranty simply because they were purchased from Adventure Gadgets BD.

The warranty applicable to each product should be checked before purchase.

2. Types of Warranty

Depending on the product, Adventure Gadgets BD may provide one or more of the following:

Manufacturer Warranty

A warranty provided by the product manufacturer or authorized distributor.

Manufacturer warranty claims may be handled directly by the manufacturer, authorized service center, distributor, or Adventure Gadgets BD, depending on the product.

Seller Warranty

A warranty provided directly by Adventure Gadgets BD.

Under a seller warranty, we will handle eligible warranty claims according to the terms stated on the relevant product page or warranty documentation.

Service Warranty

Certain products may include limited service or replacement coverage for a specified period.

The exact coverage and limitations will be stated with the relevant product.

3. Warranty Period

The warranty period begins from the date the product is delivered to the customer unless otherwise stated.

For example, if a product has a 6-month warranty, the warranty period will normally begin from the delivery date.

The warranty period does not automatically restart after a repair or replacement unless specifically stated otherwise.

4. What the Warranty Covers

Subject to the applicable product warranty, coverage may include defects resulting from:

  • Manufacturing defects;
  • Faulty components;
  • Defective materials;
  • Functional failure under normal intended use; or
  • Other defects covered by the manufacturer’s or seller’s warranty.

The exact coverage may vary between products.

Customers should refer to the warranty information provided with the specific product.

5. What the Warranty Does Not Cover

Unless otherwise stated, warranty coverage does not normally include damage or failure caused by:

  • Accidental damage;
  • Physical damage;
  • Drops, impacts, crushing, or bending;
  • Water or liquid exposure where the product is not designed to withstand it;
  • Improper use;
  • Misuse or abuse;
  • Unauthorized modification;
  • Unauthorized repair or servicing;
  • Use of incompatible accessories, chargers, adapters, batteries, or power sources;
  • Electrical surges or unstable electricity;
  • Incorrect installation;
  • Failure to follow manufacturer instructions;
  • Normal wear and tear;
  • Cosmetic damage that does not affect functionality;
  • Scratches, dents, or discoloration caused after delivery;
  • Loss or damage to removable accessories;
  • Damage caused by animals, insects, fire, or other external causes; or
  • Any other cause specifically excluded by the applicable product warranty.

6. Battery Warranty

For products containing rechargeable or replaceable batteries, battery coverage may be subject to specific limitations.

Battery capacity naturally decreases with use and time.

Unless specifically stated otherwise, normal battery degradation or reduction in battery capacity due to regular use may not be considered a manufacturing defect.

Where a battery has a separate warranty period, the applicable battery warranty will be stated on the relevant product page or documentation.

7. Accessories and Consumable Items

Accessories and consumable components may have a different warranty period from the main product.

Examples may include:

  • Cables;
  • Charging adapters;
  • Batteries;
  • Straps;
  • Cases;
  • Filters;
  • Replaceable parts; and
  • Other consumable components.

Where different warranty periods apply, the specific product documentation will take priority.

8. Warranty Claim Requirements

To submit a warranty claim, customers may be required to provide:

  • Order number or invoice;
  • Customer name and phone number;
  • Product name and model;
  • Product serial number, where applicable;
  • Description of the problem;
  • Photographs or video showing the issue; and
  • Warranty card or other documentation, where applicable.

We may require additional information if necessary to properly assess the claim.

9. How to Make a Warranty Claim

Please contact Adventure Gadgets BD through our official customer-support channels.

When contacting us, provide your order number and explain the problem with the product.

Our support team may first provide troubleshooting instructions.

If the issue cannot be resolved through troubleshooting, we may request that the product be returned for inspection or directed to an authorized service center.

Please do not send a product to us or a service center without receiving return or service instructions first.

10. Warranty Inspection

A warranty claim may require physical inspection of the product.

During inspection, we may determine:

  • Whether the reported defect exists;
  • Whether the product is covered by warranty;
  • Whether the product has been misused or physically damaged;
  • Whether the problem resulted from an external cause; and
  • Whether repair, replacement, or another remedy is appropriate.

The final warranty resolution will depend on the nature of the issue and the applicable warranty terms.

11. Warranty Resolution

If a valid warranty claim is approved, the available resolution may include:

  1. Repair of the product;
  2. Replacement with the same or an equivalent product; or
  3. Refund, where repair or replacement is not reasonably available or where otherwise required or appropriate.

The available remedy may depend on the product, warranty terms, availability of replacement parts, and applicable law.

12. Replacement Products

If a replacement is approved, we will normally attempt to provide the same model.

If the same model is unavailable, we may offer:

  • An equivalent replacement;
  • An alternative product; or
  • Another appropriate remedy.

Where an alternative product has a different price, the applicable adjustment will be communicated before the replacement is finalized.

13. Repair Period

The time required for warranty service may vary depending on:

  • Product type;
  • Availability of spare parts;
  • Manufacturer or distributor processing;
  • Service-center workload;
  • Shipping time; and
  • The complexity of the issue.

We will make reasonable efforts to complete warranty service as efficiently as possible.

14. Shipping and Service Costs

Where a warranty claim is confirmed as valid and the issue is covered under the applicable warranty, Adventure Gadgets BD will determine the appropriate handling of reasonable return/service costs according to the specific warranty arrangement.

If the inspection determines that the problem is not covered by warranty, the customer may be responsible for applicable shipping, inspection, repair, or service charges after those charges have been communicated.

15. Warranty Does Not Cover Change of Mind

Warranty coverage applies to defects or failures covered by the applicable warranty.

It does not provide a general right to return a product simply because the customer:

  • Changed their mind;
  • No longer wants the product;
  • Ordered the wrong model;
  • Does not like the product’s appearance; or
  • Expected different features that were not advertised.

Such matters are governed by our Return & Refund Policy, where applicable.

16. Warranty and Return Periods Are Different

The product return period and warranty period are separate.

For example, a product may have a limited return period but a longer warranty period.

After the applicable return period has ended, an eligible product may still be covered by warranty if the warranty period has not expired and the problem falls within warranty coverage.

17. Warranty Transferability

Unless otherwise stated, warranties are intended for the original purchaser and may not be transferable to another person.

Where a manufacturer provides a transferable warranty, the manufacturer’s terms will apply.

18. Products Sold Without Warranty

Some products may be sold without a seller or manufacturer warranty.

Where applicable, this will be clearly stated on the relevant product page or product documentation.

Products sold without a warranty may still be subject to applicable consumer rights and remedies under the laws of Bangladesh.

19. Imported Products

Some products may be imported and may not have an official local manufacturer service center or warranty support in Bangladesh.

Where this applies, we will make reasonable efforts to clearly communicate the applicable warranty arrangement on the product page or before purchase.

Customers should review the warranty information before placing an order.

20. Warranty Fraud and Abuse

We reserve the right to investigate suspected fraudulent or abusive warranty claims.

Examples may include:

  • Providing false information;
  • Attempting to return a different product;
  • Removing or altering serial numbers;
  • Deliberately damaging a product;
  • Claiming a defect caused by misuse as a manufacturing defect; or
  • Attempting to obtain repeated unauthorized replacements or refunds.

Where appropriate, we may take action permitted by applicable law.

21. No Waiver of Consumer Rights

Nothing in this Warranty Policy is intended to remove, restrict, or waive any mandatory consumer rights or remedies available under applicable laws and regulations of Bangladesh.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

The Bangladesh Consumers’ Right Protection Act, 2009 is administered by the National Consumer Rights Protection Directorate, and consumers may have statutory avenues for complaints in addition to the business’s own warranty process.

22. Changes to This Warranty Policy

We may update this Warranty Policy from time to time to reflect changes to our products, warranty arrangements, suppliers, service providers, or applicable legal requirements.

The latest version will be published on this page together with the date of the most recent update.

23. Contact Us

For warranty claims or warranty-related questions, please contact:

Adventure Gadgets BD

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