Last Updated: September 6, 2026

At Adventure Gadgets BD, we aim to deliver your order safely and within the estimated delivery timeframe provided at the time of purchase.

This Delivery Policy explains how we process, ship, and deliver orders within Bangladesh.

1. Delivery Coverage

We currently deliver products across Bangladesh, subject to courier availability and service coverage.

Delivery availability may vary depending on the customer’s location, product type, and courier service.

If delivery to a particular location is unavailable, we will inform the customer as soon as reasonably possible.

2. Order Processing

After an order is placed, we may contact the customer to verify the order details, particularly for Cash on Delivery orders.

Orders are normally processed after the order has been successfully confirmed.

Processing may include:

  • Verifying customer and delivery information;
  • Confirming product availability;
  • Preparing and packaging the order; and
  • Handing the package over to our delivery partner.

Orders may take additional time to process during weekends, public holidays, promotional campaigns, or periods of unusually high order volume.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the destination.

Our general estimated delivery timeframe is:

Delivery AreaEstimated Time
Inside Dhaka1–3 working days
Outside Dhaka / Major Cities2–5 working days
Other/Remote Areas3–7 working days

These are estimated delivery times, not guaranteed delivery dates.

Delivery may take longer due to circumstances beyond our reasonable control, including courier delays, weather, transportation disruptions, public holidays, strikes, natural disasters, or incorrect customer information.

4. Delivery Charges

Delivery charges will be displayed or communicated during the ordering process.

Delivery charges may vary depending on:

  • Delivery location;
  • Package size or weight;
  • Product type;
  • Courier service; and
  • Promotional offers.

Where a free-delivery promotion is available, the applicable conditions will be stated with the promotion.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier upon delivery.

Customers should ensure that the necessary amount is available when the courier arrives.

For certain orders, locations, or products, we may require partial or full advance payment before dispatch.

Any such requirement will be communicated to the customer before the order is processed.

6. Online / Advance Payment

For prepaid orders, the order will normally be processed after successful payment confirmation.

Customers should retain their payment confirmation or transaction information until the order has been successfully delivered.

If a payment is completed but the order cannot be fulfilled, any applicable refund will be processed according to our Return & Refund Policy and the applicable payment method.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The delivery information should include, where applicable:

  • Recipient’s full name;
  • Mobile phone number;
  • District;
  • Area;
  • Road/Street;
  • House/Building number;
  • Flat number;
  • Nearby landmark; and
  • Any other information necessary for successful delivery.

Adventure Gadgets BD will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Contact During Delivery

Customers should keep the provided phone number active and reachable until the order has been delivered.

Our delivery partner may contact the customer to:

  • Confirm the delivery location;
  • Request directions;
  • Arrange a suitable delivery attempt; or
  • Resolve delivery-related issues.

Failure to respond to the courier may result in a delayed or unsuccessful delivery attempt.

9. Failed Delivery Attempts

A delivery may be considered unsuccessful if:

  • The customer cannot be reached;
  • The customer provides an incorrect address;
  • The customer refuses to receive the order;
  • The delivery location is inaccessible;
  • The customer repeatedly fails to respond to the courier; or
  • Other circumstances prevent successful delivery.

If a delivery attempt fails, we may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply where the failed delivery was caused by incorrect information, customer unavailability, or refusal to receive the order.

10. Refused Cash on Delivery Orders

Customers should not place Cash on Delivery orders unless they genuinely intend to receive the products.

Repeatedly placing orders and refusing to accept them may result in restrictions on future Cash on Delivery orders.

We reserve the right to request advance payment for future orders where there is a reasonable basis to do so.

11. Tracking

Where tracking is available, we may provide the customer with a tracking number or tracking information.

Customers may use the relevant courier’s tracking system to monitor the shipment.

Tracking information may take some time to update after the parcel has been handed over to the courier.

12. Delayed Delivery

Although we aim to meet our estimated delivery timeframe, delays may occasionally occur.

Possible causes include:

  • Courier operational issues;
  • Weather conditions;
  • Traffic and transportation problems;
  • Public holidays;
  • Natural disasters;
  • Political or civil disruptions;
  • Incorrect delivery information;
  • High order volumes; or
  • Other circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to communicate relevant information to the customer.

13. Inspecting Your Package

Customers are encouraged to check the package upon delivery.

Where possible, customers should verify:

  • The package appears reasonably intact;
  • The product received matches the order; and
  • There are no obvious signs of damage.

If the product appears damaged, incorrect, or incomplete, please contact us as soon as possible.

Photographs or an unboxing video may help us investigate delivery-related claims.

14. Damaged Packages

If the outer packaging appears significantly damaged at the time of delivery, customers should, where reasonably possible, document the condition of the package before opening it.

If the product inside is damaged, contact us with:

  • Order number;
  • Photographs of the package;
  • Photographs of the product;
  • Delivery information; and
  • A description of the problem.

The matter will be reviewed according to our Return & Refund Policy.

15. Wrong or Missing Products

If you receive:

  • A different product from what you ordered;
  • A different quantity;
  • Missing accessories; or
  • An incomplete order,

please contact us as soon as reasonably possible.

We will investigate the issue and, where the claim is verified, provide an appropriate resolution in accordance with our Return & Refund Policy.

16. Delivery to Remote Areas

Some remote or hard-to-reach locations may have limited courier coverage or longer delivery times.

Additional delivery charges may apply depending on the courier and destination.

Where applicable, we will communicate any additional charges or delivery limitations before dispatch.

17. Multiple Products in One Order

If an order contains multiple products, we may ship them:

  • Together in one package; or
  • Separately, depending on product availability, warehouse location, size, or other operational considerations.

If products are shipped separately, the customer may receive multiple deliveries or tracking numbers.

18. Delivery of Large or Special Products

Certain products may require special delivery arrangements because of their size, weight, fragility, or other characteristics.

Any special delivery requirements or additional charges will be communicated to the customer where applicable.

19. Delivery During Promotions and Holidays

During major promotional campaigns, festivals, Eid, public holidays, or periods of unusually high order volume, processing and delivery may take longer than our standard estimated timeframe.

We will make reasonable efforts to process orders as quickly as possible during such periods.

20. Cancellation After Dispatch

Once an order has been handed over to the courier, cancellation may no longer be possible.

If you no longer wish to receive a dispatched order, please contact us immediately.

The matter may be handled according to our Return & Refund Policy and applicable delivery arrangements.

21. Delivery and Return Charges

Where a return or replacement is approved because we delivered an incorrect, defective, damaged, or materially different product, the applicable return or replacement delivery costs will be handled according to our Return & Refund Policy.

For customer-requested returns that are not caused by an error on our part, applicable delivery or return charges may be the customer’s responsibility.\

22. Uncontrollable Events

Adventure Gadgets BD will not be responsible for delivery delays caused by events beyond our reasonable control.

These may include:

  • Natural disasters;
  • Severe weather;
  • Floods;
  • Government restrictions;
  • Strikes;
  • Transportation disruptions;
  • Courier service disruptions;
  • Internet or telecommunications failures; or
  • Other unforeseen circumstances.

23. Changes to This Delivery Policy

We may update this Delivery Policy from time to time to reflect changes in our delivery partners, service areas, charges, delivery times, business practices, or applicable laws and regulations.

The latest version will be published on this page along with the date of the most recent update.

24. Contact Us

If you have questions about delivery, shipment tracking, delayed orders, or delivery-related problems, please contact us.

Adventure Gadgets BD

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